Mentoring Project Manager (REF-085)

Our aim is to give young people the opportunity to create a better future for themselves. If you believe in making a difference in young people’s lives as much as us, and have experience in mentoring young people, then this is the opportunity you’ve been waiting for.

The Mentoring Project Manager has a critical role within the organisation. Our mentoring services help support young people aged 11-29 throughout the West Midlands to increase their life skills and employability.

This role will report directly to the Senior Leadership Team and is responsible for ensuring our mentoring service team continues to contribute to the organisation’s strategic aims and action plan.

We’re looking for an excellent team manager who has experience working with a diverse, enthusiastic and growing team. You’ll also need to have sound knowledge of mentoring practice and expertise in developing and maintaining external relationships with key stakeholders.

Up for the challenge?

Why Sport 4 Life UK?

Sport 4 Life UK is here to help young people (aged 11 to 29) move into sustained education, training and work through sports-themed personal development. All that we do is focused on changing the lives of young people.

We know that change has to start from within, and everyone, especially young people, respond better to positivity, encouragement and enthusiasm. So we pay particular attention to our team. Belief and trust in our team is one of our central values as an organisation, and we strive to create a positive, progressive and transparent team culture. 

Our staff are proud to work for Sport 4 Life and are united in working to achieve the organisation’s vision and mission. As a family, we are loyal, honest, transparent and trust each other.

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Job summary

As Mentoring Project Manager, you will be responsible for ensuring project performance outcomes are achieved in line with the organisational outcomes and Action Plan.

Previous experience in managing a team is essential as you will supervising our growing mentoring team. Your own mentoring expertise and knowledge of mentoring practise will help your team continue to support young people in developing essential employability skills.

A key part of this role is to encourage the continued professional development of the mentoring team and develop new, creative ways to increase referrals and recruitment of young people into our services.

Here’s an itemised summary of the role and application deadlines:


PositionMentoring Project Manager
Contract TypeFull-time
TeamMentoring, Operations
Reports toHead of Operations & Contracts
Pay band£28,500 - £34,000 per annum
Working hours37.5 hours per week
General hours:
Monday - Friday
8.30am - 4.30pm (with evenings and weekends required)
Reasonable flexible working adjustments considered
LocationBirmingham, West Midlands
Application deadlineSunday 7th March 2021 (midnight)
Interview datesWednesday 17th March 2021


Applications from under-represented and minority groups (e.g. diverse ethnic communities) are particularly welcome.

At Sport 4 Life UK, we expect high standards from all our employees, which is why we always find ways to give as much in return. In addition to your competitive salary and pension scheme, benefits include, 25 days annual leave (starting), flexible working, and staff socials (when it’s safe to do so). A more detailed summary of benefits can be found here.


To be seriously considered for this role, candidates must have:

  • A relevant degree in youth education/sport development/project management or equivalent experience
  • A minimum level 3 qualification in leadership or management or equivalent experience
  • Demonstrable experience of administering, managing, monitoring and evaluating projects effectively
  • Experience of developing new referral partners and creatively communicating a service offer to increase access to a project for service users.
  • Demonstrable experience of working in an environment with young people, ideally NEET young people
  • Experience of building and sustaining effective partnerships and external networks
  • Experience in line management
  • Experience of data inputting, self-administration and M&E processes
  • Experience of performance management and process
  • Experience of working in an environment where safeguarding and child protection is of high importance
  • Excellent organisation, planning and prioritisation skills, with the ability to manage a diverse workload

Desirable experience includes:

  • A relevant Level 3  qualification in Mentoring
  • Evidence of CPD in youth education sector
  • Line management within a charitable organisation
  • Delivering personal development support
  • Working with and mentoring hard to reach young people
  • Understanding of the challenges young people face when trying to find and embark on and sustain further education, training or employment
  • Understanding of how mentoring can support a young person to achieve their goals

In addition to demonstrating the above, candidates must also demonstrate a passion for changing the lives of young people. Everyone we employ is recruited based on our values. A more detailed summary of personal attributes can be found here.

Main responsibilities

Project & Service Management 

  • To manage the effective and efficient delivery of the mentoring service, with particular emphasis on quality and continuous improvement, performance management, financial, risk management, safeguarding and contractual requirements
  • To ensure the continued financial viability of our services through sound budgetary management – ensuring budget lines are met and communicated regularly through monthly supervisions and quarterly updates
  • To lead on the development and reporting of effective information to support funding relationships, service development and strategic decision-making.
  • To ensure detailed programme planning and mobilisation practices are embedded and documented, and any learning shared cross-service
  • To identify and adapt Mentoring services curriculum and content to maximise progression opportunities for young people in line with identified strategic gaps/ priorities

 Line & Performance Management

  • To lead and develop a high-performing Mentoring team to deliver programme activity and outcomes.
  • To effectively manage the Mentoring team, inclusive of setting targets and objectives, and monthly supervisions, with regular feedback provided to line manager
  • To ensure Employability Mentors have access to resources and information to successfully carry out job role
  • Lead Mentoring Team Meetings – preparing, facilitating and action responsibilities.
  • To manage the Mentoring delivery budget; ensuring effective management and following of procedures.
  • To conduct quality assurance visits, spot checks, and audits inline with our M&E processes
  • To oversee the implementation of training/learning opportunities to expand the capability and capacity of delivery staff.
  • To oversee the timetabling and management of sessional staff

Partnerships & Recruitment

  • To broker, maintain and develop key partnerships to increase referrals onto our services
  • To develop and utilise recruitment and progression insights to maintain existing, and develop new outreach and referral partnerships across the West Midlands
  • To liaise with point of contact at established partners – i.e. schools and/ or Job Centre Plus to maintain effective working relationships in order to provide effective holistic support and mentoring
  • To work alongside the wider team to develop recruitment activities that follow the Customer Journey inclusive of (but not limited to); sports engagement and tournaments, Open Day recruitment events, school assemblies, partner presentations, and JCP engagement
  • To oversee and support the Mentoring team in order to successfully recruit young people across services
  • To convert young people from referral through to engagement on Mentoring services
  • To work with Head of Business Development to plan, organise and coordinate outreach activities to recruit target young people within allocated areas of the community; Parks and Open Spaces and other suitable environments
  • To work with the Head of Business Development to manage relationships with existing and new corporate partners and/ or funders
  • To ensure the Mentoring team undertake our Intake & Assessment process with newly recruited young people
  • To ensure established referral partnerships continue to be positive and rewarding to Sport 4 Life UK
  • To identify and develop partnerships and progression opportunities for young people with employers, delivery partners, referral partners, employers, and strategic partners
  • To ensure the organisation is presented in an appropriate and professional manner to commissioners, funders and other stakeholders
  • To oversee cross-service referral from the Mentoring Service to the Training and NCS services

Monitoring & Evaluation

  • To ensure the Mentoring team are adhering to all M&E requirements
  • To record and track client progress and gather required monitoring data
  • To input required data into our CRM system in a timely manner as per the M&E process
  • Adhere to the M&E process inclusive of, but not exclusive to registers, intake and assessment data, all outcome data, client feedback, and partner feedback
  • To regularly review Mentoring services and feedback to Head of Operations & Contracts inclusive of (but not limited to), outcomes performance, recruitment, delivery content, M&E input, young person feedback, and caseload management

Strategic / Leadership

  • To prepare for, report accurate and effective information, and add value to Management Meetings
  • To contribute to the achievement and review of progress against the Business and Action Plan
  • To support across both S4L Training and NCS services to achieve organisational wide aims including but not exclusive to recruitment, internal referrals, delivery and other responsibilities deemed appropriate by management
  • To uphold and reflect Sport 4 Life UK values and mission statement
  • Analyse and evaluate personal performance and project performance
  • To complete basic administrative duties
  • To assist the Head of Operations & Contracts and Senior Leadership Team with any other duties, as required
  • Accountable to their Line Manager
  • Line management responsibilities
  • Budgetary responsibility
  • Attendance at monthly Management Meetings

General Duties

  • To support across both Sport 4 Life UK Training and NCS services to achieve organisational wide aims including but not exclusive to recruitment, internal referrals, delivery and other responsibilities deemed appropriate by management
  • To uphold and reflect our values and mission statement
  • Analyse and evaluate personal performance and project performance
  • To complete basic administrative duties
  • To assist the Head of Operations & Contracts and Senior Leadership Team with any other duties, as required

Scope of Authority

  • Accountable to their line manager
  • Line management responsibilities
  • Budgetary responsibility
  • Attendance at monthly management meetings


This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

How to apply

To apply for this position you need to complete the online application form below. You will also need to uploaded the following documents:

  1. Your CV
  2. Your cover letter stating why you believe you are the right person for the job and how you meet the job and person specification (please limit this to one side of A4)